Customer Service Associate
3 weeks ago
We are currently seeking a Customer Relations Officer to join our team at SEARCH INDEX PTE. LTD.
This role is perfect for individuals who possess excellent communication and interpersonal skills, with a customer-centric approach.
Key Responsibilities:
- Attend to customer enquiries via various channels, including phone calls and emails.
- Handle inbound and outbound calls, ensuring that customers receive timely and effective support.
- Record all conversations with customers in the CRM system for accurate tracking and analysis.
- Achieve individual and team Key Performance Indicators (KPIs) set by management.
- Maintain a positive and helpful attitude when interacting with customers, providing solutions to their queries and concerns.
- Perform other related duties as assigned by management.
Requirements:
- Possess prior experience in call centre or customer service roles.
- No prior experience required, as comprehensive training will be provided.
- Excellent communication and interpersonal skills.
- Customer service oriented, with a strong focus on delivering exceptional customer experiences.
- Ability to work independently with minimal supervision.
- Able to work on weekends.
Work Arrangements:
- Working hours: Office hour / 5 days per week (including weekends).
- Location: Central Business District (CBD).
- Salary: Up to SGD $3100 per month, plus overtime pay, additional wages, and variable benefits.
We regret that only shortlisted candidates will be notified. By submitting any application or resume to us, you acknowledge and consent to us collecting, using, retaining, and disclosing your personal information to potential employers for their consideration.
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