Customer Service Representative
3 weeks ago
The Learning Lab is a dynamic and innovative organization that offers a unique opportunity for individuals to grow and develop in their careers. As a Customer Service Associate, you will be part of a team dedicated to delivering exceptional customer experiences.
Job SummaryWe are seeking a highly motivated and experienced Customer Service Associate to join our team. The successful candidate will have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Provide exceptional customer service through various channels, including phone, email, and chat.
- Act as a single point of contact for customers, resolving their queries and concerns in a timely and professional manner.
- Collaborate with internal stakeholders to ensure seamless customer experiences.
- Maintain accurate records of customer interactions and feedback.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- At least a Diploma/Advanced/Higher/Graduate Diploma in any field.
- Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
- Ability to liaise with English & Chinese speaking clients is essential.
- Being effectively bilingual would be a strong advantage.
- Candidates who have worked in the hospitality industry are most preferred.
- Able to work in a fast-paced environment.
- Possesses emotional maturity and passion for customer service.
- Familiar with CRM systems and practices.
- Equipped with good mediation and persuasive skills.
- Positive, extroverted and outgoing personality.
- Outgoing personality with a professional disposition.
The salary for this role is estimated to be between $40,000 - $60,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including:
- Health insurance.
- Dental insurance.
- Vision insurance.
- Retirement plan matching.
- Flexible working hours.
- Professional development opportunities.
The Learning Lab is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Associate, you will have the opportunity to:
- Work with a dynamic and innovative team.
- Develop your skills and expertise in customer service.
- Contribute to the success of our organization.
- Enjoy a range of benefits and perks.
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