Customer Service Representative

3 weeks ago


Singapore The Learning Lab Full time
Overview

The Learning Lab is a dynamic and innovative organization that offers a unique opportunity for individuals to grow and develop in their careers. As a Customer Service Associate, you will be part of a team dedicated to delivering exceptional customer experiences.

Job Summary

We are seeking a highly motivated and experienced Customer Service Associate to join our team. The successful candidate will have excellent communication skills, a strong work ethic, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service through various channels, including phone, email, and chat.
  • Act as a single point of contact for customers, resolving their queries and concerns in a timely and professional manner.
  • Collaborate with internal stakeholders to ensure seamless customer experiences.
  • Maintain accurate records of customer interactions and feedback.
  • Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
Requirements
  • At least a Diploma/Advanced/Higher/Graduate Diploma in any field.
  • Expected to work shift hours and on weekends (3 weekdays and 2 weekends).
  • Ability to liaise with English & Chinese speaking clients is essential.
  • Being effectively bilingual would be a strong advantage.
  • Candidates who have worked in the hospitality industry are most preferred.
  • Able to work in a fast-paced environment.
  • Possesses emotional maturity and passion for customer service.
  • Familiar with CRM systems and practices.
  • Equipped with good mediation and persuasive skills.
  • Positive, extroverted and outgoing personality.
  • Outgoing personality with a professional disposition.
Compensation and Benefits

The salary for this role is estimated to be between $40,000 - $60,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including:

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Retirement plan matching.
  • Flexible working hours.
  • Professional development opportunities.
What We Offer

The Learning Lab is committed to providing a supportive and inclusive work environment that fosters growth and development. As a Customer Service Associate, you will have the opportunity to:

  • Work with a dynamic and innovative team.
  • Develop your skills and expertise in customer service.
  • Contribute to the success of our organization.
  • Enjoy a range of benefits and perks.


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