Senior Operations Specialist

4 weeks ago

Singapur, Singapore Razer Full time

Job Summary:

Razer is seeking a highly motivated and results-driven Senior Operations Specialist to join our team in shaping the future of Razer Silver, the world's leading loyalty program for gamers.

Key Responsibilities:

  • Strategic Support: Provide strategic support to the development and execution of a multifaceted Razer Silver engagement strategy, leveraging data-driven insights and innovative approaches to enhance user engagement and satisfaction.
  • Collaboration: Foster close collaborations with various internal stakeholders, including business, account management, marketing, finance, legal, and compliance teams, while also nurturing productive relationships with external partners to ensure the seamless execution of high-impact campaigns and initiatives.
  • Rewards Management: Support the rewards program in curating and expanding a diverse rewards catalog, meticulously balancing localized and global rewards to create a compelling user experience that aligns with Razer's strategic objectives.
  • Inventory Management: Strategically manage and optimize the intricate rewards inventory, implementing dynamic systems that accommodate evolving user preferences and changes in the rewards landscape.
  • Data Analysis: Conduct in-depth analysis of rewards redemption trends, extracting actionable insights to inform program and campaign optimization, and identifying previously unseen opportunities for increased program effectiveness.
  • Post-Campaign Fulfillment: Elevate post-campaign analysis, reporting, and fulfillment by implementing methodologies, creating comprehensive reports, and executing fulfillment operations with a focus on efficiency and user satisfaction.
  • Operational Management: Lead the transformation of operational management systems and processes by introducing innovative best practices that increase efficiency and effectiveness, resulting in enhanced program performance.
  • Financial Management: Oversee the management of invoice reconciliation, ensuring that all invoices are meticulously reviewed, processed, and settled within agreed terms.
  • Loyalty Campaigns: Strategically plan, execute, and optimize loyalty marketing campaigns that drive customer acquisition and retention, ensuring that each campaign operationally contributes to the overarching business goals.
  • Project Management: Support and manage all ad-hoc Silver-related projects and initiatives, involving a higher level of complexity, innovation, and strategic thinking to support the overall growth and success of the program.

Requirements:

  • Education: Bachelor's Degree in Business, Finance, Information Technology, or related field.
  • Experience: Minimally 3 - 5 years of experience in program management is a must.
  • Skills: Experience with loyalty program management tools and content management systems, data analysis with demonstrated ability to translate insights into actionable strategies, strong self-starter, excellent interpersonal skills, and a team player.
  • Language: Fluency in English and proficiency in Microsoft Office is a must.
  • Time Management: Good time-management skills and able to manage multiple concurrent projects and set clear priorities.
  • Industry Experience: Experience in digital services, gaming, or loyalty rewards space is a plus.

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