Senior Operations Specialist
1 month ago
We are seeking a highly skilled Senior Specialist, Business Operations to join our team at GXS. As a key member of our operations team, you will be responsible for providing daily operational support and driving process automation initiatives.
Key Responsibilities- Be the subject matter expert in Credit Operations and support day-to-day operational activities.
- Ensure processes are performed in adherence to our Risk and Control framework.
- Regularly review and perform process gap analysis and recommend workflow/process improvement to mitigate risks where required.
- Provide oversight of vendor(s) and ensure key performance indicators and service level agreements are met to support the business objectives.
- Understand and analyze key metrics for and collaborate with various teams to drive process improvement, enhance customer journey, improve productivity, efficiency, and effectiveness of the lending process.
- Collaborate with various function leads to review new, existing, or potential operational problems, complaints, and queries and ensure they are resolved promptly and satisfactorily.
- Drive digitization activities related to Credit Operations and provide user requirements where appropriate.
- Participate in User Acceptance Testing for new processes/workflows.
- Drafting and maintenance of new and existing procedures for Credit Operations.
- A Bachelor's Degree in Business Administration / Banking and Finance / Accountancy or a relevant discipline.
- Around 3-5 years of relevant experience within the Banking and Finance industry, primarily in MSME/SME credit operations.
- Able to lead and work independently, and proactively providing suggestions and input in a fairly new set up.
- Good analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Comfortable working with worksheets/reports and must be well-organized, meticulous, and detail-oriented.
- Proven ability to work under pressure and meet deadlines.
- Proven ability to work within a team environment in a productive and supportive manner.
- Ambitious, self-driven, and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment.
- Should have a deep desire to excel and develop a career in a fast-growing tech company.
- Should have demonstrated integrity and respect in the performance of their duties.
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