Senior Operations Specialist

1 month ago


Singapur, Singapore GXS Full time
{"title": "Senior Specialist, Business Operations", "description": "Role Overview

We are seeking a highly skilled Senior Specialist, Business Operations to join our team at GXS. As a key member of our operations team, you will be responsible for providing daily operational support and driving process automation initiatives.

Key Responsibilities
  • Be the subject matter expert in Credit Operations and support day-to-day operational activities.
  • Ensure processes are performed in adherence to our Risk and Control framework.
  • Regularly review and perform process gap analysis and recommend workflow/process improvement to mitigate risks where required.
  • Provide oversight of vendor(s) and ensure key performance indicators and service level agreements are met to support the business objectives.
  • Understand and analyze key metrics for and collaborate with various teams to drive process improvement, enhance customer journey, improve productivity, efficiency, and effectiveness of the lending process.
  • Collaborate with various function leads to review new, existing, or potential operational problems, complaints, and queries and ensure they are resolved promptly and satisfactorily.
  • Drive digitization activities related to Credit Operations and provide user requirements where appropriate.
  • Participate in User Acceptance Testing for new processes/workflows.
  • Drafting and maintenance of new and existing procedures for Credit Operations.
Requirements
  • A Bachelor's Degree in Business Administration / Banking and Finance / Accountancy or a relevant discipline.
  • Around 3-5 years of relevant experience within the Banking and Finance industry, primarily in MSME/SME credit operations.
  • Able to lead and work independently, and proactively providing suggestions and input in a fairly new set up.
  • Good analytical and problem-solving skills.
  • Strong written and verbal communication skills.
  • Comfortable working with worksheets/reports and must be well-organized, meticulous, and detail-oriented.
  • Proven ability to work under pressure and meet deadlines.
  • Proven ability to work within a team environment in a productive and supportive manner.
  • Ambitious, self-driven, and highly motivated individual who can work well in a startup VUCA (Volatile, Uncertain, Complex, Ambiguous) environment.
  • Should have a deep desire to excel and develop a career in a fast-growing tech company.
  • Should have demonstrated integrity and respect in the performance of their duties.
", "lang_code": "en"}

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