
Frontline Healthcare Support Specialist
2 days ago
As a valued member of our healthcare team, you will provide exceptional frontline customer service and meticulous administrative support to the Outpatient Services department. This includes customer registration, appointment scheduling and reminders, collection of payment/deposits, responding to customer inquiries, regularly updating patient records, and undertaking general reception and other adhoc clerical duties as assigned.
Requirements
- A GCE N level or ITE certificate is a welcome prerequisite for this role.
- Prior experience in customer-facing roles within the healthcare sector would be highly advantageous.
- Excellent communication and telephone skills are essential.
- The ability to communicate in vernacular languages is an asset, enabling effective liaison with associates/patients who speak different dialects.
- Must be able to work under pressure, multitask, and meet tight deadlines.
- Able to thrive in a fast-paced environment.
- Previous front office experience is preferred.
- Strong communication skills are crucial for success in this role.
- Ability to arrange appointments efficiently.
- Familiarity with healthcare operations is beneficial.
- Cashiering experience is a plus.
- Effective communication skills for teamwork.
- Team player with customer service experience.
- Delivering exceptional patient care through hospitality skills.
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