Senior Membership Representative

1 week ago


Singapore beBeeMembership Full time $50,000 - $80,000
Membership and Guest Services Job Opportunity

We are seeking a highly skilled and experienced professional to join our team as a Membership and Guest Services representative. The ideal candidate will possess excellent communication skills, strong customer service abilities, and the ability to work effectively in a fast-paced environment.

Job Description:

  • The successful candidate will be responsible for performing day-to-day operations of membership and guest services duties, including attending to general enquiries and guest feedback, and processing of membership related transactions.
  • They will also prepare daily shift opening/closing processes and documents, and work closely with other front-of-house functions to ensure that location-based membership services are operating effectively and efficiently.
  • In addition, the candidate will work with casino marketing teams to promote membership programs and benefits, floor promotions and campaigns, and members' events.
  • They will maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

Required Skills and Qualifications:

  • A minimum of 21 years of age
  • Diploma in Business or Marketing with proficiency in Microsoft Office applications
  • Strong communication and customer service skills with relevant experience from the hospitality or service industry
  • Ability to work rotating shifts, including weekends and public holidays

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment

Others:

  • Customer Service Experience
  • Hospitality


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