Guest Service Liaison

7 days ago

Singapore beBeeGuestService Full time $2,500 - $4,500

Role Summary:

We are seeking a skilled and courteous professional to provide exceptional guest service, ensuring seamless check-in and check-out experiences, and delivering personalized support throughout the guest's stay.

  • Welcome guests upon arrival, verify their identity, and ensure they have all necessary documentation.
  • Provide accurate information regarding hotel facilities, services, and local attractions.
  • Process guest requests in a timely and efficient manner, ensuring high levels of satisfaction.
  • Assist with resolving any issues or concerns that may arise during the guest's stay.

Key Responsibilities:

Core Competencies
  • Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.

Benefits:

  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The chance to make a real difference in the lives of our guests, delivering memorable experiences and building lifelong relationships.

Additional Requirements:

  • Maintain confidentiality and handle sensitive information with discretion.
  • Adhere to all company policies and procedures, ensuring compliance with industry standards and regulations.

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