Hotel Operations Supervisor

6 days ago


Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time
Job Description

We are seeking an experienced and motivated Hotel Operations Supervisor to join our team at Millennium & Cothorne International Limited.

The estimated salary for this role is £35,000 - £40,000 per annum, depending on experience.

About the Role

This dynamic position involves overseeing the smooth operation of our hotel during assigned shifts, ensuring exceptional guest service and maintaining a high level of customer satisfaction.

As a key member of our front office team, you will be responsible for:

  • Monitoring and maintaining the facility's cleanliness, safety, and overall condition.
  • Ensuring compliance with operational policies and procedures.
  • Coordinating with various departments to ensure seamless operations.
Key Responsibilities

Some of your key responsibilities as a Hotel Operations Supervisor will include:

  • Reviewing work processes for possible improvements and efficiency.
  • Overseeing daily operations and staff during assigned shifts.
  • Providing leadership and guidance to team members.
  • Conducting shift briefings to ensure all employees are informed of important information and updates.
Financial Performance

You will also be responsible for:

  • Ensuring no leakage of revenue information.
  • Planning and executing day rate strategies to maximize total revenue for the day.
Administration and Emergency Handling

In addition, you will be responsible for:

  • Maintaining accurate records of incidents, customer feedback, and daily operations.
  • Preparing shift reports and communicating any important information to incoming Duty Managers or senior management.
  • Ensuring compliance with health and safety regulations and policies.
Guest Services and Qualifications

You will also:

  • Address and resolve customer complaints and issues promptly and efficiently.
  • Ensure a high level of customer satisfaction by monitoring service quality and customer interactions.
  • Handle special requests and accommodations for customers.

To be successful in this role, you will need:

  • Minimum 2-3 years of experience in a hotel front office environment, preferably in a similar role.
  • Strong leadership skills with the ability to motivate and delegate tasks effectively.
  • Excellent problem-solving and decision-making abilities, with a focus on guest satisfaction.
  • Impeccable communication and interpersonal skills, with the ability to build rapport with guests and staff.
  • A flexible and positive attitude, with the ability to thrive in a fast-paced environment.

Proficiency in hospitality management software (Opera Cloud) is a plus.



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