Operations Supervisor

5 days ago


Singapore VILLAGE HOTEL ALBERT COURT Full time
Job Summary

We are seeking an experienced Operations Supervisor to oversee the daily activities of our Front Office and operational departments at Village Hotel Albert Court. As a key member of our team, you will be responsible for ensuring smooth operations and customer satisfaction.

Key Responsibilities
  • Direct and supervise staff members in the Front Office and other operational departments.
  • Ensure proper functioning of hotel operations and customer service standards.
  • Provide prompt and courteous service to guests and handle complaints effectively.
  • Assist with guest check-ins and check-outs, and maintain accurate records.
  • Monitor housekeeping discrepancy reports and take corrective actions as needed.
  • Handle security-related matters and direct guests reporting incidents or theft.
  • Maintain cash float amounts according to expected occupancy.
Requirements
  • Minimum 5 years' experience in a similar capacity.
  • Demonstrated strong business acumen and effective leadership skills.
  • Proven track record of driving results with teams.
Salary Estimate

$60,000 - $80,000 per annum, depending on experience.



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