Operations Supervisor
6 days ago
Salary: SGD 45,000 - 60,000 per annum
About the RoleWe are seeking a highly skilled and experienced Operations Supervisor to join our team at REAGLE MANAGEMENT HOLDINGS PTE. LTD.
The successful candidate will be responsible for overseeing all aspects of Front Office operations, ensuring seamless guest experiences, and providing exceptional service.
Key Responsibilities:- Supervise and coordinate Front Office teams to ensure efficient check-ins, check-outs, and room assignments.
- Develop and maintain relationships with house guests, providing personalized service and resolving any issues promptly.
- Collaborate with Housekeeping and Facilities departments to ensure high-quality guest experiences.
- Address guest feedback and concerns professionally, providing service recovery when required.
- Record guest feedback and conduct regular patrols to identify areas for improvement.
- Candidates should have at least 1 year of supervisory experience in a similar role.
- Service-oriented individuals who take pride in delivering exceptional guest service.
- Flexible to work rotating shifts, including overnight shifts and weekends/public holidays.
- Competitive salary range of SGD 45,000 - 60,000 per annum.
- Ongoing training and development opportunities to enhance skills and knowledge.
- A dynamic and supportive work environment that values teamwork and collaboration.
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