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Product Adoption Strategist
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As a Customer Success Specialist, you will play a pivotal role in driving customer satisfaction and adoption of our products. This position sits at the intersection of sales, customer success, and technical support.
Main Responsibilities:
1. Provide exceptional customer support through field calls, emails, and chats, resolving issues locally whenever possible and routing tickets to relevant teams when needed.
2. Collaborate with cross-functional teams to inform future product developments that cater to market needs.
Customer Health Management:
1. Work closely with customers to understand their business needs and provide tailored solutions to drive value and growth.
2. Develop and maintain strong relationships with customers, serving as their primary point of contact throughout the resolution process.
Requirements:
To excel in this role, you will need:
1. Strong analytical and problem-solving skills to resolve complex customer issues efficiently.
2. Excellent communication and interpersonal skills to build trust and rapport with customers and internal stakeholders.
About Our Company:
We are a leading provider of AI-powered market intelligence and trusted insights. Our platform is used by over 6,000 enterprise customers worldwide, including a majority of the S&P 500. We are headquartered in New York City and have offices globally. By joining our team, you will be part of a dynamic organization that prioritizes innovation and customer success.
