IT Onsite Support Specialist

5 days ago

Singapore beBeeItSupport Full time $55,000 - $90,000

Job Opportunity

We are seeking a highly skilled IT Onsite Support Specialist to join our team. The ideal candidate will possess expertise in troubleshooting and resolving hardware and software problems.

  • The successful candidate must have a degree or diploma in Computer Science/Engineering or equivalent.
  • A minimum of 2-3 years of experience in service desk/IT onsite support is required.
  • The candidate should have good working knowledge of modern IT workplace environments, including laptops/desktops, printers, networking equipment, smart devices, and Office Applications.
  • Excellent analytical and communication skills are essential for liaising with colleagues and clients.

Mandatory Skills:

  • Technical expertise in hardware and software troubleshooting and repair.
  • Experience with Service Desk management tools (e.g. ServiceNow, Remedy).

Responsibilities:

  • Provide Level 1 and Level 2 IT Onsite Support.
  • Offer remote or onsite assistance with hardware, software, email, printer, IP phone, smart devices, networks, and other related services.
  • Work collaboratively with service delivery managers and service desk leads to identify positive and negative incident trends.
  • Attend to requests and incidents in a timely manner according to SLA requirements.
  • Perform workstation setup and relocation tasks.
  • Assist with setting up meeting rooms for teleconferences when IT support is needed.
  • Escalate issues to the next level of support as necessary.

Benefits:

  • Opportunity to work in a dynamic and fast-paced IT environment.
  • Collaborative team environment with opportunities for professional growth and development.

Requirements:

  • Degree or Diploma in Computer Science/Engineering or equivalent.
  • Minimum 2-3 years of experience in service desk/IT onsite support.
  • Good working knowledge of modern IT workplace environments.
  • Excellent analytical and communication skills.

How to Apply:

Please submit your updated resume to us for consideration.

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

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