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Quality Performance Analyst

1 week ago

Singapore TikTok Full time

The SMB Quality team is dedicated to enabling our sales partners to deliver exceptional, customer-centric experiences. As a Quality Performance Analyst, you will measure customer centricity through Customer Satisfaction (CSAT) scores and leverage these insights to inform decisions across all levels of the sales organization.


Main Tasks:
Collaborate to identify and address sales blockers, improve sales performance, and provide actionable product feedback. Develop scalable processes for quality when it comes to data sharing, collection, cleaning, and validation to ensure accuracy and reliability. Actively monitor and troubleshoot data issues, implementing solutions to improve data integrity and consistency. Stay updated on emerging data tools, technologies, and best practices to enhance the organization's quality data infrastructure.