Resident Liaison Officer

23 hours ago


Singapore THE LENTOR RESIDENCE PTE LTD Full time

The Lentor Residence PTE LTD is seeking an experienced Resident Liaison Officer to join their team. The ideal candidate will have a strong background in administration and excellent communication skills.

Job Description

Key Responsibilities:

  • First point of contact for applicants, answering phone calls and responding to email queries in a timely and professional manner.
  • Assist in the admissions process, ensuring all necessary documents are completed and up-to-date.
  • Maintain accurate records of residents' files, including completion of forms and data updates.
  • Conduct financial Means Tests to determine subsidy quantum and liaise with residents' next-of-kin or guarantors regarding billing and charges.
  • Update the ILTC portal with relevant information and assist in preparing monthly reports.
  • Manage debt collection, reminding clients of due payments and outstanding balances.
  • Contribute to the department's Key Performance Indicators (KPIs) and ensure they are met.

Requirements:

  • Minimum GCE O Level qualification.
  • At least 1 year of relevant working experience.
About the Role

This is a fantastic opportunity for someone looking to develop their career in resident liaison services. As a key member of the team, you will play a vital role in ensuring seamless communication between residents, family members, and staff.

We offer a competitive salary of SGD $35,000 - $45,000 per annum, depending on experience, plus additional benefits.


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