Customer Service Liaison Coordinator

4 days ago


Singapore SENGKANG TOWN COUNCIL Full time
Job Title: Customer Service Liaison Coordinator

About the Role:
This position is part of the Sengkang Town Council's front line customer service team, focusing on providing top-notch support to residents.

Key Responsibilities:
  • Cashiering duties involve handling financial transactions accurately and efficiently.
  • Guide residents through making secure online payments for services and amenities.
  • Respond promptly to resident feedback matters as a key member of our customer-facing team.
  • Assist in case creation within our system for timely resolution.
  • Follow up with residents on case progress before closing them in the system.
  • Liaise with other departments to address feedback or query cases efficiently.
  • Support Facilities Booking matters to ensure seamless access to community resources.
  • Perform house visits as necessary for enhanced resident interaction.

Required Skills:
  • Mastery of Microsoft Office applications, particularly Excel, Word, and Outlook.
  • Excellent interpersonal skills for effective communication and teamwork.
  • Proficiency in data entry and cashiering procedures.
  • Strong communication skills for clear and concise interactions.

Salary: Estimated SGD 3,200 - 4,500 per month, depending on qualifications and experience.

Benefits:
The successful candidate will enjoy a comprehensive benefits package including medical insurance, paid leave, and opportunities for professional growth.

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