Secure Your Future as a Web3 Solutions Expert

1 week ago

Singapore beBeeWeb3 Full time $90,000 - $120,000

About Us

Customer Success Manager (APAC) Job Description

This fast-growing organization enables Web3 protocols, bridges, and DeFi platforms to detect and prevent exploits before they occur.

We protect billions in on-chain value and are backed by world-class investors. Our company is building a customer-centric organization dedicated to helping clients stay secure, agile, and ahead of emerging threats.

We are hiring a
Customer Success Manager (APAC)
to help deliver exceptional customer outcomes across the Asia-Pacific region.

The role involves managing post-sale relationships with some of the most innovative Web3 organizations in the region. Based remotely in Singapore, this individual will ensure seamless onboarding, deep product adoption, and sustained customer success.

This position is ideal for a technically proficient and proactive CSM who thrives on delivering measurable customer impact, especially within the Web3 and cybersecurity space.

Key Responsibilities:

  • Manage onboarding and ongoing success for a portfolio of APAC-based customers
  • Build and maintain strong relationships with technical, security, and executive stakeholders
  • Develop customized success plans with clear KPIs and track measurable progress
  • Drive product adoption through effective integration, alert optimization, and incident response setup
  • Identify and qualify upsell or expansion opportunities, collaborating with Sales to drive execution
  • Partner with the Renewals Manager to support retention initiatives

About You:

  • A proven track record in managing successful customer relationships
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work independently with minimal supervision

We offer a range of benefits including:

Flexible working arrangements, Professional development opportunities, Collaborative team environment, Recognition and reward for outstanding performance, Ongoing training and education.

Please note that all applications must be made through our website. We look forward to hearing from you

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