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Luxury Guest Service Manager
2 weeks ago
Job Title: Luxury Guest Service Manager
About the Role:We are seeking a highly skilled and experienced Luxury Guest Service Manager to oversee the daily operations of our Butler Services team. This role will be responsible for ensuring the delivery of exceptional personalized service to our discerning guests.
Key Responsibilities:- Lead and supervise the Butler Services team to deliver consistent and outstanding service.
- Manage pre-arrival preparations, guest preferences, and bespoke amenities for VIPs and special guests.
- Conduct in-room registration, private guest orientation, and deliver customized guest experiences.
- Perform high-touch services such as unpacking of luggage, garment care, and personal assistance when required.
- Liaise with key departments to ensure seamless service execution.
- Monitor service performance and guest feedback, propose improvements, and innovations.
- Maintain accurate guest profiles and service records in the system.
- Degree in Hospitality Management or related field.
- Minimum 3-5 years of experience in luxury hotel or butler services, with supervisory experience preferred.
- Strong knowledge of personalized guest service standards.
- Excellent leadership, communication, and interpersonal skills.
- Proficient in hotel property management systems.
- High attention to detail and ability to multitask in a dynamic environment.
- Ability to remain calm and resourceful under pressure.
- Flexibility to work varied shifts, including weekends and public holidays.
