
Customer Service Leader
2 weeks ago
Job Overview
Foster a culture that prioritizes patient needs by spearheading initiatives to elevate satisfaction.
- Elevate Patient Satisfaction
Main Responsibilities:
- Design and implement effective service recovery processes to resolve issues promptly.
- Develop comprehensive training programs for exceptional service delivery.
Requirements:
- A proven track record of 8 years in customer/patient service operations, with 2 years in a leadership role.
- Demonstrate expertise in conflict resolution, data analysis, and presentation skills.
Promote a positive work environment through exceptional service standards and continuous improvement.
Key Qualifications:
- Proven leadership experience in customer service operations.
- Strong conflict resolution and communication skills.
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