Customer Service Leader

2 weeks ago


Singapore beBeeService Full time $90,000 - $120,000

Job Overview

Foster a culture that prioritizes patient needs by spearheading initiatives to elevate satisfaction.

  • Elevate Patient Satisfaction

Main Responsibilities:

  • Design and implement effective service recovery processes to resolve issues promptly.
  • Develop comprehensive training programs for exceptional service delivery.

Requirements:

  • A proven track record of 8 years in customer/patient service operations, with 2 years in a leadership role.
  • Demonstrate expertise in conflict resolution, data analysis, and presentation skills.

Promote a positive work environment through exceptional service standards and continuous improvement.

Key Qualifications:

  • Proven leadership experience in customer service operations.
  • Strong conflict resolution and communication skills.


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