E-commerce Operations Manager

15 hours ago

Singapore beBeeEcommerce Full time $60,000 - $80,000
Senior E-Commerce Strategist

We are seeking a skilled and experienced Senior E-Commerce Strategist to play a key role in driving our online sales strategy. This position involves leading the operational excellence of our e-commerce platforms, ensuring a seamless customer journey from browsing to delivery.

Key Responsibilities:
  • Operations & Product Management:
    • Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information, pricing, and inventory levels.
    • Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers.
    • Reconcile platform transactions and resolve discrepancies in collaboration with the Finance department.
  • Campaign & Promotion Execution:
    • Develop and execute compelling sales campaigns and promotions to drive traffic, conversion, and average order value.
    • Plan and manage the end-to-end execution of offline marketing initiatives, such as roadshows.
  • Customer & Corporate Programs:
    • Serve as the primary point for resolving customer inquiries, complaints, returns, and refunds in a timely and brand-positive manner.
    • Own the Corporate Employee Purchase Programme (CEPP), including new account development, onboarding, and database management.
  • Reporting & Analysis:
    • Track and manage key performance indicators (KPIs), customer behaviour, and competitor activities to identify trends and growth opportunities.
    • Analyze data to inform strategic decisions and drive business outcomes.

This is an exciting opportunity for a highly motivated and results-driven individual who is passionate about e-commerce, data analysis, and cross-functional collaboration.

Requirements & Qualifications:
  • Diploma or Bachelor's degree in Digital Marketing, Business, or a related field.
  • Minimum of 2 years of hands-on experience in e-commerce operations.
  • Proven experience with major e-commerce platforms.
  • Strong analytical skills with familiarity in Google Analytics or similar tools.
  • Excellent project and time management skills, with a proven ability to prioritize tasks in a fast-paced environment.
  • A problem-solving mindset with a customer-first approach.
  • Outstanding communication and interpersonal skills for effective liaison with internal teams and external partners.

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