Airport Guest Service Agent

1 day ago


Singapore WISMA RECRUITMENT CENTRE Full time
Job Details

Job Type: Contract | Remote

Location: Changi Airport

Frequency: 2 - 5 trips per day

Schedule: Any Day

Hours: Any Shift

About Company

A MNC Integrated Logistics Company

Qualifications & Experience

GCE 'O' Levels, Certificate/Diploma in Hospitality Management

Guest Service experience: 1 Year

Hospitality or Tourism related industry is preferred

Responsibilities

Hold up Signage Display with the guest's name and company logo

Greet guest and provide warm welcome at the airport arrival hall

Ensure each guest is greeted promptly, courteously, graciously with a smile

Offer assistance with guest's luggage (if required only)

Address guest inquiries and provide information on local services if needed

Accompany guest to the pre-arranged designated vehicle (will advised by HQ)

Collect and log guest feedback to aid in service improvement

Report any concerns or issues to management in a timely manner

Uphold the highest standards of personal presentation and professional behavior and maintain our company image

Familiar about airport services, facilities and emergency protocols to adequately assist our guests.

Remain calm to handle stressful situation (if occurred) and provide reassurance/support to the guest

Handle complaints and resolve conflicts (if any) while maintaining a positive atmosphere

Requirements

Proficient in English (Spoken & Written)

Pleasant Disposition and Interpersonal Skills

High attention to details

Willingness to commit to Flex work hours and days

Willingness to work ODD hours

Only Singaporean /PR Need Apply



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