Merchant Documentation Coordinator

2 weeks ago

Singapore beBeeAdministrative Full time $6,000 - $8,000

Merchant Operations Role Overview


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As a Merchant Operations and Support Executive, you will play a crucial part in ensuring smooth onboarding and compliance for merchants. Your proactive approach and attention to detail will be instrumental in achieving this goal.

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Key Responsibilities:

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  • Collaborate with Sales Managers to assist merchants in gathering and completing required documentation for onboarding and compliance purposes.\
  • Review and verify all submitted merchant documents to ensure accuracy and compliance with internal policies and regulatory requirements before submission to the Compliance Department.\
  • Act as the main point of contact for merchants regarding documentation-related queries and provide guidance as needed.\
  • Work closely with internal teams, including Compliance and Finance, to ensure a seamless onboarding experience for merchants.\
  • Maintain and update merchant records and documentation in accordance with company policies.\
  • Support the resolution of any documentation discrepancies or issues in a timely manner.\
  • Assist in preparing merchant-related reports and operational updates.\
  • Provide administrative support for merchant operations.\
  • Utilize prior experience in operations, documentation management, or customer support to drive success in this role.\
  • Develop strong relationships with internal teams and external partners to achieve shared goals.\
  • Stay up-to-date with industry trends and best practices to continuously improve processes and procedures.\
  • Implement effective solutions to optimize business outcomes.
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Requirements:

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  • Strong attention to detail and a meticulous approach to reviewing documents.\
  • Excellent communication skills to liaise effectively with merchants and internal teams.\
  • Ability to work collaboratively with Sales Managers and other departments.\
  • Prior experience in operations, documentation management, or customer support is an advantage.\
  • Familiarity with compliance requirements in the financial or payment industry is highly desirable.

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