Marina Bay Guest Experience Ambassador

2 weeks ago


Singapore PARKROYAL COLLECTION MARINA BAY, SINGAPORE Full time

Join PARKROYAL COLLECTION MARINA BAY, SINGAPORE in delivering exceptional guest service as a Guest Services Executive.

About the Role

This is an exciting opportunity to be part of our hotel's front-of-house team, ensuring that every guest feels welcome and valued throughout their stay. As a Guest Services Executive, you will be responsible for managing the concierge desk, handling enquiries and luggage assistance, working closely with other departments, and maintaining a high level of inventory on guest amenities.

Key Responsibilities
  • Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP guest requirements and movement.
  • Deliver the highest quality and brand service standards to consistently meet and exceed guest expectations.
  • Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
  • Manage concierge desk with enquiries and luggage assistance when required.
  • Work closely with Housekeeping, Engineering, and Culinary on rooms inspection and arranging of guest amenities.
  • Welcome guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
  • Maintain the required level of inventory on guest amenities.
  • Demonstrate a knowledge of external locations, attractions, and landmarks in the vicinity.
  • Project a professional image and manner with an emphasis on hospitality and guest service.
  • Solicit and provide feedback to the Guest Services Manager on guest comments.
  • Comply with Hotel security, fire regulations, and all health and safety legislation.
  • Undertake tasks as instructed by the Manager on duty.
  • Managing lobby, perform meet and greet and bid farewell for VIPs
  • Serve your role and team in an environmentally conscious manner.
  • Coach new Guest Services Agent/Executive on role and responsibilities.
  • Manage VIP group arrival and departure.
  • Manage aircrew arrival and departure.
Requirements
  • Speak good English and second language desired.
  • Good working knowledge of Hotel's PMS and related software.
  • Able to respond to guest email professionally.
  • Able to work shifts and on weekends and Public holidays.

The estimated salary for this role is SGD 35,000 - SGD 50,000 per annum, depending on experience.



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