Marina Bay Sands Relationship Ambassador
2 days ago
MARINA BAY SANDS PTE. LTD. is a leading luxury resort destination in Singapore.
Job OverviewWe are seeking a skilled and customer-focused Relationship Ambassador to join our team
Salary: SGD 45,000 - SGD 55,000 per annum (depending on experience)
Job Description- Provide Exceptional Service: Deliver top-notch service to casino guests, ensuring their needs and requests are met promptly and professionally.
- Tour & Engagement: Conduct guided tours of the MBS Casino, introducing guests to our facilities and programs.
- Promote Loyalty Programs: Introduce Paiza players to relevant terms and conditions, fostering loyalty and repeat business.
- Gaming Patron Identification: Proactively identify potential gaming patrons, collaborating with the Market Development Sales Team on host management.
- Personalized Service: Establish close rapport with assigned patrons, providing personalized service and support.
- Telemarketing & Event Invitations: Engage guests through telemarketing calls, inviting them for repeat visits and special events.
- Collaboration & Feedback: Work with stakeholders to enhance service standards, ensuring guest satisfaction and feedback.
- Special Events & Promotions: Assist with the execution of special events and promotions, driving revenue and growth.
- Compliance & Ad-hoc Duties: Ensure adherence to organizational guidelines and regulations, performing ad-hoc duties as required.
- Education: Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders.
- Experience: Prior experience in Hospitality or Customer Service roles preferred.
- Competencies: Excellent problem-solving skills, customer focus, teamwork, Microsoft Office proficiency, and ability to work rotating shifts.
As a Relationship Ambassador, you will have the opportunity to work in a dynamic and luxurious environment, delivering exceptional service to our discerning guests.
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