
Administrative Specialist
2 weeks ago
Job Role: Claims Associate
About This Position:We are seeking a skilled professional to fill the role of Claims Associate. As part of our team, you will be responsible for handling claims applications, addressing customer inquiries, and providing administrative support.
Main Responsibilities:- Process claims applications and respond to emails in a timely manner.
- Verify claim disbursements and resolve any exceptions or issues that may arise.
- Resolve escalated customer complaints regarding claims and provide solutions.
- Compile data and information for regular reporting purposes.
- Offer administrative assistance to the team as needed.
- A diploma or at least two years of relevant work experience in operations.
- Proficiency with computer software, including Microsoft Word and Excel.
- Excellent written and verbal communication skills in English and one additional language (Malay, Mandarin, or Tamil).
- A customer-centric approach with a professional attitude.
- Strong interpersonal and communication skills.
- A high level of work ethics, particularly confidentiality.
- Detailed and meticulous work approach.
- Ability to work under pressure to meet deadlines.
This is an exciting opportunity to contribute to the success of our organization.
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