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Customer Centricity Project Manager

2 weeks ago

Singapore This Is An IT Support Group Full time

We are seeking a talented individual to fill the Customer Experience Program Manager position, responsible for driving meaningful outcomes in customer satisfaction (CSAT).

This role involves managing a portfolio of projects that help shape the sales strategy, ensure customer feedback is acted upon, and contribute to overall business performance improvements.

Main Responsibilities:
  1. Lead cross-functional teams to improve customer satisfaction by driving outcomes with assigned business units, focusing on actionable insights that move CSAT in the right direction.
  2. Identify and address operational blockers that prevent sales teams from delivering exceptional customer experiences, collaborating with stakeholders to close the gaps.
  3. Analyze customer feedback data to identify trends, gaps, and areas for improvement, making recommendations that lead to actionable changes.
  4. Build and maintain relationships with key business stakeholders, influencing and driving customer-centric initiatives across the organization.
  5. Develop and implement scalable processes for feedback collection, data management, and sharing to ensure consistency and reliability of customer insights.