Senior Manager CIB Services

1 day ago

Singapore beBeeLeadership Full time

We are seeking a Senior Manager to lead our CIB Services team in Singapore. This role is responsible for delivering customer onboarding, account services, and client lifecycle management.

Key Responsibilities:
  • Implement the combination of CIB banking services and Global Operations teams in Singapore to achieve efficiency gains through consolidation.
  • Provide excellent banking services to market CIB business, including onboarding, account services, and related support to enable Relationship Managers to focus on sales and revenue generation.
  • Align processes across the Singapore branch network to ensure a consistent service level and experience.
  • Define service performance levels, design monitoring mechanisms, and establish an alert approach for transparency with CIB business.
  • Act as the focal contact for senior stakeholders to support strategy implementation and address Business as Usual pains.
  • Ensure compliance with global/local policies and local regulatory requirements; collaborate with risk stewards to define risk appetite and control levels.
  • Drive process streamlining, system automation, and cost efficiency; stay aligned with technology direction and local strategy to improve customer experience, risk management, and cost control.
Leadership Requirements:
  • Strong leadership and stakeholder management at senior management level, with outstanding communication skills in front of executives and an ability to perform under pressure.
  • Customer-centric mindset; influence cross-functional teams to prioritize customer outcomes.
  • Strategic thinking and measurement methodologies for cost, people, customer, and risk; drive simplification and cost-efficiency.
  • Promote technology transformation; foster a team environment that embraces new technology and digitization to improve operations.
  • Comprehensive risk mindset to ensure safe growth and understanding of underlying risks; promote fair working environment and collaboration across teams.
  • Proven ability to develop and manage high-performing teams with a clear vision and a focus on delivering tangible customer outcomes.
Requirements:
  • Broad and comprehensive understanding of multiple disciplines; ability to navigate fast-changing environments.
  • Understanding of several value units/products/regions/entities and product/service positioning.
  • Experience managing multiple teams with budget accountability; ability to make complex judgements and drive strategic initiatives.
  • Ability to develop and adapt processes for quality and efficiency; encourage innovation.
  • Decisiveness within guidelines; capable of shaping business plans and strategy for teams and regions.
  • Strong negotiation and influencing skills with senior stakeholders.
  • Ability to work across internal and external negotiations with significant impact on the function and business unit.

This role offers a world of opportunity and we are committed to building a culture where all employees are valued, respected, and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.

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