Singapore Head of CIB Services – Corporate and Institutional Banking

Singapore Head of CIB Services – Corporate and Institutional Banking. The role leads the Singapore CIB Services team, combining CIB banking services and Global Operations to deliver customer onboarding, account services, and client lifecycle management (CLM). The objective is to support CIB Relationship Managers by providing a consolidated workforce across the branch network and GSCs, enabling frontline colleagues to focus on sales and revenue generation.

• Implement the CIB services team and Global Operations CIB services team combination in Singapore, optimize the team structure for future state architecture and a cost-aligned service model, and achieve efficiency gains through consolidation.
• Provide excellent banking services to market CIB business, including onboarding, account services, CSEM, and related RM support to enable RMs to spend more time with clients.
• Align processes across the Singapore branch network to ensure a consistent service level and experience.
• Define service performance levels, design monitoring mechanisms, and establish an alert approach for transparency with CIB business.
• Act as the focal contact for CIB senior stakeholders to support strategy implementation and address BAU pains.
• Ensure compliance with global/local policies and local regulatory requirements; collaborate with risk stewards to define risk appetite and control levels.
• Drive process streamlining, system automation, and cost efficiency; stay aligned with HSBC group technology direction and local technology strategy to improve customer experience, risk management, and cost control.
• Maintain a consistent process and service level across the Singapore branch network by leveraging a combined operation model of local presence and central processing.
• Escalation point for CIB business; coordinate problem solving with 1st/2nd/3rd line partners and review or redefine the CIB support model as needed to deliver service excellence.

• Strong leadership and stakeholder management at senior management level, with outstanding communication skills in front of executives and an ability to perform under pressure.
• Customer-centric mindset; influence cross-functional teams to prioritize customer outcomes.
• Strategic thinking and measurement methodologies for cost, people, customer, and risk; drive simplification and cost-efficiency.
• Promote technology transformation; foster a team environment that embraces new technology and digitization to improve operations.
• Comprehensive risk mindset to ensure safe growth and understanding of underlying risks; promote fair working environment and collaboration across teams.
• Proven ability to develop and manage high-performing teams with a clear vision and a focus on delivering tangible customer outcomes.

• Broad and comprehensive understanding of multiple disciplines; ability to navigate fast-changing environments.
• Understanding of several value units/products/regions/entities and HSBC product/service positioning.
• Experience managing multiple teams with budget accountability; ability to make complex judgements and drive strategic initiatives.
• Ability to develop and adapt processes for quality and efficiency; encourage innovation.
• decisiveness within guidelines; capable of shaping business plans and strategy for teams and regions.
• Strong negotiation and influencing skills with senior stakeholders.
• Ability to work across internal and external negotiations with significant impact on the function and business unit.

Opening up a world of opportunity.

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