
IT Hardware Technician
1 week ago
We are seeking a skilled IT Professional to join our team as a Computer Hardware Specialist. As a key member of our technical staff, you will provide expert support for desktops, laptops, and printers.
Key Responsibilities- Hardware Service and Support: Provide timely assistance for hardware-related issues, including break-fix, installation, deployment, relocation, and ad-hoc projects.
- Customer Communication: Keep customers informed about service appointments, status updates, and closure of service incidents.
- Collaboration and Escalation: Work closely with dispatchers, leads, and supervisors to ensure jobs are completed and closed on time. Escalate customer satisfaction issues and technical challenges to supervisors in a timely manner.
- Inventory Management: Accurately account for parts used during repairs, ensuring timely, proper, and accurate accounting practices.
- Ad-Hoc Duties: Perform other duties as assigned by management, ensuring seamless execution of tasks.
- Troubleshooting expertise
- Proficiency in hardware, particularly laptops
- Problem-solving skills
- Knowledge of computer hardware and technical services
- Compliance understanding
- Experience with Windows Operating Systems
- Technical services skills, including computer repair
This role offers opportunities for growth and professional development, with the chance to work on diverse projects and collaborate with a talented team.
Additional InformationPlease note that this position requires adherence to company policies and guidelines. We reserve the right to seek reimbursement for mishandled or damaged parts due to negligence.
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