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Quality Analyst

1 week ago

Singapore This Is An IT Support Group Full time
Job Description

This is a challenging opportunity for an experienced Quality Analyst to join our team at Marina Bay Sands. As a Quality Analyst, you will be responsible for evaluating business processes and identifying areas for improvement.

  • Evaluate business processes and identify opportunities for improvement.
  • Conduct service quality audits and provide detailed reports.
  • Plan and execute service quality audits in a timely manner.
  • Develop and maintain service standards checklists.

Key Responsibilities:

  • Service Quality Audit Planning: Plan distribution of audits based on operational requirements.
  • Audit Platform Management: Support the IT team with upgrades, training, and optimized usage of digital platforms.
  • Service Quality Standards: Maintain comprehensive understanding of service standards and ensure timely maintenance of checklists.

Requirements:

  • Diploma or Bachelor's Degree in Hotel Management or similar field.
  • Proficiency in Microsoft Office Suite (advanced) including Word, Excel, and PowerPoint.
  • Experience with data analysis tools like Power BI and SQL.