Air Freight Service Coordinator

2 days ago

Singapore beBeeService Full time $40,000 - $70,000
Job Title:
  Air Freight Service Coordinator

Job Description:
The Air Freight Service Coordinator will play a pivotal role in ensuring seamless customer service. This involves responding to inquiries, resolving issues efficiently, and maintaining compliance with airfreight regulations and customs procedures.

Key Responsibilities:
  • Responding to customer inquiries regarding airfreight services, including details on pricing, schedules, and documentation requirements.
  • Coordinating with internal departments for the timely handling of shipments.
  • Assisting customers with booking shipments, arranging pickups, and tracking cargo in transit.
  • Addressing and resolving customer concerns, disputes, and complaints professionally and promptly.
  • Maintaining accurate records of customer interactions, transactions, and shipment details.

Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to work effectively within a team environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and Excel.

Preferred Skills:
  • Customer Experience
  • Interpersonal Skills
  • Inventory Management
  • Logistics
  • Air Freight Operations
  • Adaptability
  • Compliance
  • Freight Management
  • Communication Skills
  • Customer Satisfaction
  • Team Collaboration
  • Customer Service Expertise

Benefits:

This role offers a dynamic working environment where you can grow and develop your skills. You will have the opportunity to make a significant impact on our customers' experience.


Others:

We are committed to providing a supportive and inclusive workplace culture. If you are a motivated individual looking to excel in the field of air freight service coordination, we encourage you to apply for this exciting opportunity.

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