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Windows Platform Specialist
2 weeks ago
We are currently seeking a highly skilled and experienced Desktop Engineer to join our team at the client site in Singapore.
The ideal candidate will have a strong understanding of Windows operating systems, excellent troubleshooting skills, and the ability to work independently with minimal supervision.
Key responsibilities include:
- Constructing, testing, installing, and managing operations of client platforms
- Troubleshooting platform-related issues and providing timely resolutions
- Responding to incidents promptly and escalating where necessary with timely status updates
- Fulfilling service requests and ensuring proper documentation and reporting
- Participating in platform implementation/upgrade projects
- Conducting research and evaluating new tools and solutions
- Providing technical advice to customers and project teams
- Managing system changes via change request processes
- Supporting tasks related to client platforms
- Gathering and analyzing infrastructure/application requirements
- Maintaining consistent operations by implementing best practices and standards
- Monitoring and ensuring service level agreements (SLAs) are met
Requirements include:
- Mandatory skill: Windows 10
- Preferred skill: Windows 11
- Strong communication and analytical skills
- Ability to learn and work onsite at the client's location
