Shipping Agency Operations Manager

4 weeks ago


Singapore DIRECT SEARCH ASIA PTE. LTD. Full time
Operations & Business Development Manager Role

As a key member of the DIRECT SEARCH ASIA PTE. LTD. team, you will oversee all aspects of shipping agency operations, ensuring seamless execution and adherence to industry standards. Your expertise will be pivotal in fostering strong relationships with clients, resolving issues, and driving business growth.

Key Responsibilities:

  • Manage shipping agency operations, ensuring compliance with company policies and industry regulations.
  • Develop and maintain strong relationships with clients, resolving any issues that may arise.
  • Track and evaluate operational performance, generating reports and offering recommendations for improvement.
  • Lead a team in executing ship agency services, coordinating vessel arrivals and departures, and working closely with stakeholders.

Business Development:

  • Drive business growth by establishing connections with key stakeholders in Singapore, focusing on port agency services.
  • Maintain and nurture relationships with existing clients, ensuring their needs are met.
  • Organize hospitality arrangements for clients visiting Singapore, enhancing their experience.
  • Act on customer feedback to continuously improve service quality.

Requirements:

  • Diploma in Maritime Studies, Logistics, Business Administration, or a related field.
  • At least 5 years of experience in shipping agency operations or port management, with a minimum of 2 years in a managerial position.
  • In-depth understanding of shipping regulations, port operations, and agency services.
  • Proven ability to collaborate effectively within a team and work independently.
  • Possesses strong business acumen, high energy, a proactive mindset, and a focus on achieving results.

Key Skills:

  • Negotiation
  • Microsoft Excel
  • Interpersonal Skills
  • Business Acumen
  • Administration
  • Selling
  • Marketing
  • Strategy
  • B2B
  • Networking
  • Communication Skills
  • Port Management
  • Business Development
  • Shipping
  • Hospitality


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