Strategic Banking Operations Manager

Our team is instrumental in ensuring our service delivery and protecting customer money through excellence in banking operations.

We act as a crucial bridge between Payment Operations, Banking, Product, and our global banking partners. Our mission is to proactively manage partner-related risks, reduce partner costs, and support business growth, ultimately streamlining our payment operations to be cost-effective, low-risk, and scalable by elevating partner bank performance and holding them accountable to our ambitious goals.

• This is a unique opportunity to build the future of banking operations from the ground up, directly impacting customer experience and empowering teams through collaborative change towards seamless money movement.

In this role, you'll drive the operational success and strategic growth of our company. You will own critical operational domains, manage key banking partner relationships, provide data-driven strategic insights, and lead complex initiatives to optimize our global payment ecosystem, thriving in a dynamic and evolving environment as you help build clarity and structure.

1. Cultivate Strategic Partner Relationships: Build and nurture strong, collaborative relationships with our global banking partners. You'll act as a primary liaison, managing Service Level Agreements (SLAs), driving partner accountability, and ensuring the consistent delivery of high service quality for seamless money movement.
2. Champion Operational Excellence & Incident Resolution: Lead efforts to identify opportunities for significant operational change and continuously optimize banking processes across the payment ecosystem. This includes proactively troubleshooting complex system issues and acting as a core member of the bank partner incident management team to minimize disruptions and reduce operational load.
3. Work on New Integrations & Strategic Expansion: Drive the operational readiness and execution for new banking partner integrations, payment routes, and currency launches. You'll ensure smooth, low-risk rollouts, collaborate with Product and Engineering teams, and support strategic alignment as we continue our rapid global expansion.
4. Deliver Data-Driven Insights: Establish, define, and track key operational KPIs and metrics related to banking partner performance. You'll design reporting frameworks and generate strategic insights that inform critical company decisions and guide our overall banking strategy.
5. Empower & Connect Internal Teams: Develop best practices, implement training programs, and share crucial knowledge with Regional Payment Operations teams. You'll help them enhance problem-solving, boost operational efficiency, and foster stronger cross-functional collaboration.

• Minimum 5+ years of professional experience in Banking Operations, Partner Relationship Management, banking regulation, or global payments in a fast-paced environment.
• Proven experience in driving significant operational change through effective B2B communication and collaboration, consistently optimizing processes for efficiency and impact.
• Demonstrated success in global and cross-team collaboration, working effectively with diverse teams across multiple locations to achieve shared objectives and drive operational efficiency.
• Basic data skills (e.g., ability to navigate tools like Looker to gather relevant data points).

• A highly analytical, self-starting individual contributor who thrives in ambiguity and drives impact in a fast-paced, autonomous environment.
• Operational & Payments Expertise: In-depth knowledge of banking systems, payment operations, partner management, and operational risks.
• Problem Solver & Driver: You're a self-starter who drives to make things happen. You're comfortable tackling complex issues, taking charge in difficult situations, and delivering impactful projects.
• Data-Driven Strategist: You have a strong analytical mindset, able to build narratives from data, define KPIs, and influence strategic decisions.
• Relationship Builder & Communicator: You're proactive and excel at building strong relationships with both external banking partners and diverse internal stakeholders (Banking, Product, Engineering, Regional PayOps). You're a straight-up, clear, and honest communicator who can adapt to different audiences and persuade others.
• Accountability Enforcer: You're skilled at holding both external partners and internal teams accountable for performance and action plans.
• Continuous Learner: Your intellectual curiosity has no limit, guiding you to learn and adapt in a dynamic environment.
• Team Player: You enjoy being part of an inspiring team environment where ideas are shared, openness is valued, and you're comfortable giving and receiving feedback.