Serving Clients with Excellence

4 days ago

Singapore beBeeCustomerService Full time $2,600 - $3,000
Job Title: Customer Service Coordinator
  • Manage incoming calls, inquiries, and record case information.

Responsibilities:

  • Assist service hall bookings and administration.
  • Generate and disseminate cases and enquiries from incoming calls to frontline staff and internal stakeholders.
  • Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
  • Keep records of customer interactions, processes, documentation, and update customer cases.
  • Support frontline staff on administrative duties.
  • Work closely with the Finance and Operations Team.
  • Follow communication procedures, guidelines, and policies.
  • Assist in ad-hoc administrative duties.
  • Case Management - correspond with families, corporates, and stakeholders to ensure safe and smooth repatriation process.
  • Assist with administration and documentation for all repatriation cases.
  • Respond to enquiries via email, web, and phone in a timely manner.
Requirements
  • Diploma holder with a minimum of 2 years of customer service experience.
  • Possesses IT knowledge.
  • Able to do shift work, and work on Public Holidays and Overtime.

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