Technical Support Specialist

1 week ago


Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time

At Business Edge Personnel Services PTE LTD, we are seeking a highly skilled Technical Support Specialist to join our team.

About the Role

This role is responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide timely and effective support for Level 1 & Service tasks
  • Ensure customer satisfaction through proactive maintenance and support
  • Analyse and troubleshoot assigned tickets with the Team lead
  • Develop corrective action plans or local workarounds within the SLA
  • Evaluate and escalate complex issues to Level 2 support
  • Maintain regular communication with customers on progress updates
  • Perform routine maintenance of IT infrastructure, including hardware and software components
  • Conduct site administration activities, such as endpoint health checks and service restarts
  • Perform preventive maintenance on servers and endpoints
  • Backup and restore critical data, logs, and images
  • Implement OS patching, anti-virus updates, and security patches
  • Assist in Change/Service request deployment and testing
Requirements
  • Preventive Maintenance expertise
  • Troubleshooting skills
  • Hardware knowledge
  • Housekeeping proficiency
  • Excellent customer support skills
  • Experience with Active Directory, Administration, Information Technology, SQL, Networking, Windows, Team Lead, Customer Satisfaction, ITIL, Linux, and Technical Support
Benefits

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience. Our benefits package includes opportunities for professional growth and development.

Join Our Team

If you are passionate about delivering exceptional technical support and eager to grow your career, please submit your application today.



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