Reporting Operations Manager

2 weeks ago


Singapore United Overseas Bank Full time
Job Overview

We are seeking a highly skilled Reporting Operations Manager to join our team at United Overseas Bank. As a key member of our Group Technology and Operations department, you will be responsible for the administration of Output Management systems and management of UOB's printing/enveloping vendor.

About the Role

The ideal candidate will have at least 10 years' experience in a bank Data Centre Operations environment, preferably in Output Report Distribution and Print Operations. You will possess an in-depth understanding of network, database, and Windows platforms necessary in troubleshooting issues related to Output Management systems.

Responsibilities
  • Oversee the daily operational procedure for the statements printing/enveloping vendor.
  • Liaise and coordinate Output Management requirements with different groups and users subscribed to the Output Management systems and printing/enveloping vendor.
  • Perform administration functions on the different Output Management systems namely Report2Web (R2W) and Remote Print Manager (RPM) systems.
  • Provide 24x7 on-call support for trouble shooting and problem determination on Output related incidents and problems pertaining (but not limited) to administration and support.
  • Support weekend activities for infrastructure/application upgrades and cutover and validate OS and Database upgrades and patch installation activities.
  • Analyze and recommend methods of problem resolution for the department and develop documentations for staff and management reference.
  • Manage Output Management's vendors setting standards and streamlining processes to ensure smooth report publishing and print operations.
  • Participate in audit and compliance review involving Output Management systems and print operations.
Requirements
  • At least 10 years' experience in a bank Data Centre Operations environment in the area of Output Report Distribution and Print Operations.
  • In-depth understanding of network, database, and Windows platforms.
  • Competent in resolving technical and access related issues in network, database, and Windows environments.
  • Knowledgeable in Windows infrastructure and other technologies like Active Directory (AD), Domain Name Servers (DNS), MS Clustering, MS SQL.
  • Ability to work in a fast-paced environment and able to deliver results in a timely manner.
  • Excellent communication skills, both verbally and in writing.
  • Possess a positive and willing to learn attitude.
What We Offer

As a valued member of our team, you can expect a competitive salary range of SGD $120,000 - $180,000 per annum, depending on your experience and qualifications. In addition, you will receive a comprehensive benefits package, including medical insurance, retirement plan, and opportunities for career growth and development.



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