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Head of People Experience, Southeast Asia Work Dynamics

2 months ago

Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time
Roles and Responsibilities

As a key member of the JLL team, the Head of People Experience, Southeast Asia will be responsible for leading and managing the PXP team within the Southeast Asia geography. This includes providing inputs or driving and influencing policy/process changes in collaboration with other HR leads in SEA countries.

The successful candidate will collaborate with other business line HR teams to deliver a consistent and positive One JLL experience for all team members. They will connect the talent strategy with the strategic priorities of the business, utilizing data analytics and insights to measure success.

The Head of People Experience, Southeast Asia will support transition, expansion, and stabilization of new business with particular focus on the employee experience. They will partner with Regional HR Partners to understand and advocate regional HR requirements to contribute to the development and evolution of the people experience culture.

The role will also involve activating and facilitating JLL's global and regional policies, processes, and tools that support moments that matter across a team member's experience, including hiring, onboarding, performance review, performance management, promotion, etc.

The Head of People Experience, Southeast Asia will ensure globally inclusive people programs, policies, and processes, considering local culture, language, and statutory requirements. They will partner with in-country HR teams and navigate a highly matrixed HR & business organization to implement and deliver the programs.

The successful candidate will support enterprise-wide incentive initiatives and implement change management plans tailored to the specific needs of the business lines and local geographies. They will drive the talent lifecycle by implementing and overseeing center-led programs, ensuring successful implementation in different geographies and talent segments.

The Head of People Experience, Southeast Asia will lead and coordinate the talent management cyclical activities, including goal setting, talent review, succession planning, year-end & compensation planning. They will identify and recommend efficiencies in the employee life cycle – using touchpoints and handoffs to other HR stakeholders.

The role will also involve leading the annual compensation process, driving continuous improvements, and ensuring alignment with business goals and objectives. The Head of People Experience, Southeast Asia will champion JLL values, culture, and leadership behaviors, embedding them in our people practices.

They will drive a culture of inclusion, which celebrates employee diversity and promotes a sense of belonging and value where every voice is heard. The successful candidate will partner with HR Product colleagues to create and deliver best-in-class HR resources, processes, and overall experiences.

The Head of People Experience, Southeast Asia will act as a key member of the business lines' leadership teams, providing HR expertise and insights. They will consult, advise, and coach business stakeholders. The role will also involve forging relationships with senior leaders and top talent, supporting ongoing talent conversations with leadership about capabilities, aspirations, and development opportunities.

The successful candidate will develop and nurture the leadership pipeline, including identifying and grooming successors for leadership talent and future pipelines. They will collaborate with Talent Acquisition to deliver top-quality recruitment services to our leaders and clients.

The Head of People Experience, Southeast Asia will lead ad-hoc projects impacting business results and experience moments. They will collaborate with Employee Relations to manage complex employee relations situations.

Qualifications

The successful candidate will have a Bachelor's degree in Human Resources or a related field. They will have 12+ years of experience in HR, with a focus on HR business partnering.

The Head of People Experience, Southeast Asia will have demonstrated experience in activating people priorities to support business growth and implementing with measurable results. They will have demonstrated experience in coaching HR teams in different geographies.

The successful candidate will have at least 6 years' experience working across multiple countries, especially in Singapore and other Southeast Asia countries. They will have strong knowledge of the full HR lifecycle, including talent acquisition, performance management, talent development, and compensation.

The Head of People Experience, Southeast Asia will have experience working in a highly matrixed organization, with the ability to navigate complex structures. They will have exceptional emotional intelligence, communication, and influencing skills, with the ability to build relationships and establish credibility with senior leaders.

The successful candidate will have a strong analytical and data-driven mindset, with the ability to translate insights into actionable recommendations. They will have familiarity with local employment laws and regulations across different geographies and strong employee relations, talent landscape, and government liaison experience in Singapore.

About JLL

JLL is a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers, and investors achieve their business ambitions.

We're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics, and excellence are fundamental to everything we do. We're honored to be recognized with awards for our success by organizations both globally and locally.

We create a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential. Unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.