Contact Centre Shift Executive

13 hours ago

Singapore beBeeCustomerService Full time $3,000 - $4,500
Job Title: Contact Centre Shift Executive

As a key member of our team, you will play a vital role in ensuring exceptional customer service standards are met.

The Contact Centre Shift Executive is responsible for handling customer feedback and resolving issues efficiently. Your duties will include:

  • Receiving and addressing customer feedback via phone calls, emails, mobile apps, website, and live chats.
  • Managing drop calls by contacting customers to gather feedback.
  • Escalating critical issues promptly according to established guidelines.
  • Recording and deploying Interactive Voice Recording (IVR) messages during high call volumes.

To succeed in this role, you must possess excellent communication skills, be able to work independently, and multitask effectively. A strong foundation in computer applications, including Microsoft Office, is essential.

Additionally, you should be comfortable working in a fast-paced environment and have the ability to report back to the Contact Centre on short notice during incidents or crises.

This role offers an exciting opportunity to make a real difference in delivering outstanding customer service experiences.

Requirements:

  • A diploma in Business, Communications, Information Management, or equivalent.
  • Experience working in a Contact Centre environment, preferably with shift work, weekends, and public holidays.
  • Basic literacy in computer applications, including Microsoft Office.
  • Comfortable using computer tools and platforms to engage customers.
  • Ability to work under pressure in a fast-paced environment.
  • Strong teamwork and communication skills.

Benefits:

  • Opportunity to work in a dynamic and collaborative team environment.
  • Chance to develop your skills and expertise in customer service.
  • Competitive compensation package.

Other Information:

  • Office Location: Environment Building.
  • Seniority level: Entry level.
  • Employment type: Contract.
  • Job function: Customer Service, Utilities.

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