Operational Support Specialist

2 weeks ago

Singapore beBeeCustomerService Full time $3,500 - $4,500

We are seeking an experienced operational support specialist to join our team. This role involves handling daily operations, including managing client queries, coordinating with a pool of floaters and cleaners, scheduling, and providing feedback.

Key responsibilities include:

  • Communicate effectively and promptly with clients, floaters, and cleaners via phone, chat, SMS, email, or walk-ins
  • Maintain a positive, empathetic, and professional attitude towards clients
  • Respond quickly to inquiries and complaints
  • Ensure client satisfaction and provide professional support
  • Schedule and monitor floater and cleaner jobs, and uphold cleaning standards
  • Manage incoming mails and documents
  • Assist with ad hoc duties as assigned by management

Requirements:

  • At least 1 year of experience in customer service or scheduling
  • Customer-oriented with good interpersonal and communication skills
  • Pleasant, friendly personality, and strong problem-solving skills
  • Ability to work in a fast-paced environment, quick learner, responsible
  • Computer literacy

We offer a dynamic work environment and opportunities for growth and development. If you have the necessary skills and qualifications, please apply.

This role is ideal for those who enjoy working in a fast-paced environment, have excellent communication skills, and are able to prioritize tasks effectively.

The successful candidate will be a team player with a positive attitude, who is able to build strong relationships with clients and colleagues alike.

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