
Achieve Customer Growth as a Senior Success Manager
3 days ago
We are seeking a seasoned Customer Success Manager to join our team. As a trusted partner, you will guide our customers to achieve their goals and unlock the full potential of our platform.
- BUILD AND GROW A PORTFOLIO OF CUSTOMER ACCOUNTS, ENSURING EXCEPTIONAL SATISFACTION AND LONG-TERM RETENTION.
- Develop strong relationships with decision-makers and key stakeholders by being the go-to contact post-onboarding.
- Meet customers in person and online for ongoing relationship-building, training, and strategic discussions.
- Identify upsell and cross-sell opportunities that align with customer needs and drive business growth.
- Collaborate with Sales and Product to deliver tailored solutions and create real impact.
- Monitor account health through data, addressing risks before they become issues.
- Lead QBRs, product training, and success planning sessions to maximize customer value.
- Maintain accurate records in CRM and customer success tools.
The ideal candidate should possess:
- Experience in Customer Success or Account Management (B2B SaaS preferred; maritime or AI experience a plus).
- Strong communication and relationship-building skills.
- Proven ability to identify opportunities and drive customer growth.
- Data-driven mindset with the ability to translate insights into action.
- Thrives in a fast-paced, high-growth environment.
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