Achieve Customer Growth as a Senior Success Manager

3 days ago


Singapore beBeeCustomerSuccess Full time $80,000 - $120,000
Customer Success Manager Position

We are seeking a seasoned Customer Success Manager to join our team. As a trusted partner, you will guide our customers to achieve their goals and unlock the full potential of our platform.

  • BUILD AND GROW A PORTFOLIO OF CUSTOMER ACCOUNTS, ENSURING EXCEPTIONAL SATISFACTION AND LONG-TERM RETENTION.
  • Develop strong relationships with decision-makers and key stakeholders by being the go-to contact post-onboarding.
  • Meet customers in person and online for ongoing relationship-building, training, and strategic discussions.
  • Identify upsell and cross-sell opportunities that align with customer needs and drive business growth.
  • Collaborate with Sales and Product to deliver tailored solutions and create real impact.
  • Monitor account health through data, addressing risks before they become issues.
  • Lead QBRs, product training, and success planning sessions to maximize customer value.
  • Maintain accurate records in CRM and customer success tools.

The ideal candidate should possess:

  • Experience in Customer Success or Account Management (B2B SaaS preferred; maritime or AI experience a plus).
  • Strong communication and relationship-building skills.
  • Proven ability to identify opportunities and drive customer growth.
  • Data-driven mindset with the ability to translate insights into action.
  • Thrives in a fast-paced, high-growth environment.


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