Community Relationship Developer

We are seeking a seasoned Community Engagement Professional to join our team in Singapore. This exciting opportunity is perfect for someone who is passionate about fostering strong community relationships and delivering exceptional parent experiences.

• Foster strategic plans to boost retention rates through enhanced community engagement and outstanding parent satisfaction.
• Drive initiatives that develop and nurture relationships within the parent community, ensuring unparalleled levels of satisfaction and excellence in the overall experience for pupils and families.
• Engage academic teams in retention initiatives, promoting collaboration and shared goals.
• Build and maintain relationships with Parent Representatives, provide support for parent-led events, and manage communication channels effectively.
• Facilitate transitions from year to year, identifying connection opportunities throughout the year, particularly during critical transition periods like Year 1 and Year 6.
• Oversee the Voice of the Parent annual survey, including its rollout, analysis, outreach, follow-up, and reporting to key leadership groups.
• Manage feedback and oversee internal & external parental concerns to ensure effective and long-term resolution.
• Initiate prompt and effective action on all feedback, questions, concerns, and suggestions, conducting quality assurance follow-up as needed.
• Resolve challenging situations professionally and accurately communicate pertinent information to support a parent satisfaction culture.
• Mediate with responsible internal and external service providers until resolution is achieved and keep parents engaged during the process until the final outcome and/or resolution is reached.

• Process all withdrawals submitted from parents and school leadership in Dynamics, confirming with families as necessary.
• Anually review the withdrawal process to ensure it meets parent and school needs.
• Manage leaver's feedback and reasons for departure, following up with on-island leavers specifically.
• Provide weekly updates on known leavers to relevant stakeholders.
• Analyze and report weekly leaver data for forecast calls.
• Create an annual leaver report to be shared with stakeholders.

• 3-5 years of work experience in leading a customer service role.
• Highly developed communication, interpersonal, and influencing skills to motivate and work effectively with individuals and teams.
• Poised, diplomatic, and highly organized, able to guide stakeholders in event planning and parent engagement.
• Ability to manage multiple high-priority tasks in a time-sensitive and fluid environment with attention to detail and accuracy.
• Management skills to successfully perform the planning, directing, reporting, and administrative responsibilities.
• Ability to prepare informative and concise summary reports.
• Ability to work independently as well as promote and participate enthusiastically in organizational teams.
• Proficiency with various software programs to manage functions of the role.
• Awareness of commercial sensitivity and demands for confidentiality.
• Ability to manage budgets and exhibit fiscal responsibility.
• Proven results and skills in executing customer experience improvement programs.
• Shared commitment to the safeguarding and promoting the welfare of children and young people.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Any offer of employment will be subject to an enhanced DBS disclosure, international Police checks, the receipt of satisfactory references, the College's pre-employment medical questionnaire, relevant original ID documentation, and examination certificates.