Digital Banking Ambassador
1 week ago
About the Role:
We are seeking a highly skilled and customer-focused Branch Customer Service Officer Digital Ambassador to join our team at PERSOLKELLY Singapore Pte Ltd. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their banking needs are met and exceeded.
Key Responsibilities:
- Proactively identify and understand customers' banking needs and preferences, and provide personalized solutions to enhance their experience.
- Stay up-to-date with the latest banking products, processes, and services, and proactively communicate these to customers to ensure they are aware of the best options for their needs.
- Assist customers with banking transactions, including passbook updates and order taking, and ensure that service delivery standards are consistently met.
- Participate in service huddles with the branch team to ensure seamless service delivery and continuous improvement.
- Perform ad-hoc duties as assigned by the branch manager.
Requirements:
- Ability to stand for long hours and commit to branch operating hours for 5.5 days per week (Monday to Saturday).
- Service-oriented mindset and excellent communication skills.
What We Offer:
PERSOLKELLY Singapore Pte Ltd offers a dynamic and supportive work environment, with opportunities for growth and development. If you are a customer-focused and service-oriented individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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