Client Manager

2 months ago

Singapur, Singapore INSEAD Full time
{"title": "Client Manager", "content": "

Job Summary

INSEAD is seeking a Client Manager to join the Corporate Partnerships Team for APAC. This is a full-time and permanent role based at our Singapore campus.

Main Responsibilities

  • Develop and execute client strategies by analyzing current state, evolution, and expected growth of clients.
  • Effectively partner with clients to advise on best programs and products, while communicating with faculty and operations teams regarding client delivery.
  • Process administrative and contractual aspects of customized programs, including complex contracts that require attention to detail and persistence.
  • Support sales processes for new business by contributing to proposal preparation and contributing to the growth of the region, including management of loyalty open enrollment programs and identifying new growth opportunities for existing clients.
  • Contribute to sales processes by driving roll-over contracts with existing clients, including proposal writing and responding to RFPs.
  • Increase client satisfaction by ensuring and continuously improving program quality.
  • Manage the delivery of multi-modular blended programs while ensuring coordination with program managers.
  • Contribute to the APAC and global team by sharing knowledge and managing specific projects.

Requirements

  • Bachelor's degree or equivalent.
  • At least 5-7 years of B2B sales experience with a proven track record of high-level account management and the ability to develop strong proposals for clients.
  • Passionate about people development in the executive education space.
  • Fluent in English; proficiency in Japanese, Korean, Thai, or Mandarin is a plus.
  • Excellent written and oral communication skills.
  • Self-driven with a high level of autonomy and a team player simultaneously.
  • Ability to work under pressure and set priorities.
  • Strong customer service mindset with the ability to develop service-oriented approaches to problem-solving and client requests.
  • Communicate with diplomacy and sensitivity to diverse cultural backgrounds.
  • Familiar with Salesforce or similar tools and proficient in MS Office.
", "lang_code": "en-US"}

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