Admissions Officer

4 days ago


Singapore SINGAPORE UNIVERSITY OF TECHNOLOGY AND DESIGN Full time

At SINGAPORE UNIVERSITY OF TECHNOLOGY AND DESIGN, we are seeking a highly skilled and dedicated Admissions Officer to join our Office of Admissions team.

About the Job

This is an exciting opportunity to provide exceptional customer service support during student admission exercises. You will be part of a dynamic team that ensures a seamless experience for prospective students.

Key Responsibilities:

  • Provide timely and effective responses to emails, phone calls, and in-person inquiries related to admissions.
  • Manage scheduled phone calls through the Novocall System.
  • Coordinate and schedule appointments with inquirers.
  • Attend to walk-in enquiries and redirect them to other Admissions Officers if necessary.
  • Maintain high standards of customer service and adhere to communication procedures and standard operating guidelines.
  • Assist in updating frequently asked questions (FAQ) for email enquiries.
  • Provide logistics support for campus visits and admissions events.
  • Carry out other duties as assigned.

About the Requirements:

  • Possess at least a Diploma certificate.
  • Have 2-3 years of customer service experience and/or education industry background.
  • Exhibit good communication and interpersonal skills.
  • Show meticulousness and organization.
  • Demonstrate confidence and ability to work independently.
  • Be available to work 5 days a week.

What We Offer:

  • A competitive salary of SGD $45,000 - $60,000 per annum, depending on experience.
  • A comprehensive benefits package including medical insurance, retirement plan, and paid annual leave.
  • Opportunities for professional growth and development within the university.

Tell Employers What Skills You Have:

  • Customer Service Skills
  • CRM
  • Customer Service Oriented
  • Interpersonal Skills
  • Administration
  • Team Player
  • Customer Service
  • Able To Work Independently
  • Customer Service Experience
  • Call Center

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