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Vendor Management Coordinator

1 week ago

Singapore TikTok Pte. Ltd. Full time
About Governance and Experience

Our Governance and Experience team is responsible for building a robust and secure commerce ecosystem.

We strive to create a safe and trustworthy marketplace for users, partners, and sellers.

Job Description

We are seeking a talented individual to join our team, responsible for managing BPO suppliers and ensuring high-performance teams provide exceptional services to customers, sellers, and creators.

Key responsibilities will include:

  • Developing and implementing improvement plans to enhance BPO performance.
  • Collaborating with internal stakeholders to optimize processes and workflows.
  • Ensuring SOP documentation/training material and relevant frameworks are in place.
Requirements

To be successful in this role, you will need:

  • Minimum 4+ years' working experience in project/program management, online customer service, with at least 2 years' experience in a vendor operation role.
  • Excellent coordination and communication skills across multiple cross-functional teams.
  • Ability to use data to generate insights and solve complex problems.