Retail Operations Coordinator

1 month ago


Singapore Guerlain Full time

Retail Operations Overview

The Retail Operations Coordinator will be responsible for coordinating and implementing effective communication tools to share sales data with the retail team. This role will involve preparing weekly and monthly sales performance decks and presenting them to the Retail Team in collaboration with the SRM. Additionally, the coordinator will assist in building an effective incentive plan based on marketing and business needs, coordinate and verify results of incentives and commissions on a monthly basis, and visit point of sales on a weekly basis to ensure counter and boutique needs are met.

Retail Staff Management

The Retail Operations Coordinator will also be responsible for monitoring key retail KPIs and providing quantitative reports to the SRM. This role will involve reviewing retail team productivity, gathering retail team needs in terms of coaching and training, and ensuring new product launches information is well disseminated to the retail team. The coordinator will also create a positive and strong synergy within the team, ensuring a positive mindset.

Retail Excellence

The Retail Operations Coordinator will lead mystery shopping execution, communicate and feedback to the retail team on key learnings and areas of improvement. This role will also involve assisting the SRM during in/out of store events and ensuring perfect execution with a high level of service. Additionally, the coordinator will lead Bee Gold App (CRM tool) campaigns execution to strengthen retail staff relationships with Guerlain members and increase retail sales.

Reporting and Analysis

The Retail Operations Coordinator will provide weekly and monthly sales analysis on Guerlain's performance, provide boutiques report on a monthly basis, and provide monthly competitor's report. This role will also involve creating purchase orders on a monthly basis for all retail matters.



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