Arrears Recovery Specialist
4 weeks ago
Job Summary
The Senior Arrears Management Assistant will provide critical support to the arrears management process for a portfolio of properties, collaborating with internal and external stakeholders to ensure timely resolution of delinquent cases.
Key Responsibilities
- Liaise with tenants to follow up on arrears matters and negotiate payment plans.
- Prepare and present regular arrears reports, highlighting recovery plans for delinquent cases.
- Ensure prompt follow-up on generating arrears reports and letters to tenants.
- Maintain accurate records of reports and documents related to arrears management.
- Provide administrative support to the arrears management team, ensuring seamless operations.
Requirements
- Diploma with at least 2 years of relevant experience in arrears management or 4 years of administrative experience.
- Proficient in MS Office applications, including Word, PowerPoint, and Excel.
- Meticulous, highly organized, and able to work independently with excellent communication and interpersonal skills.
- Familiarity with SAP systems is an added advantage.
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