Aerospace Customer Support Leadership Position
4 days ago
This position is a key appointment within our team, focusing on providing exceptional customer service and leadership in the aerospace industry. Located in Singapore, you will be part of Trelleborg Sealing Solutions, a global leader in sealing solutions.
As an Aerospace Customer Support Manager, you will play a crucial role in driving customer satisfaction, managing orders from receipt to delivery, and leading a team of customer support specialists.
Key Responsibilities- Manage orders from PO receipt to delivery for local customers, ensuring timely and accurate fulfillment
- Lead and supervise a team of customer support specialists, providing training, coaching, and performance monitoring
- Report and analyze team performance, identifying areas for improvement and implementing recommendations
- Develop and improve internal processes, procedures, and work instructions to ensure efficient order processing and customer satisfaction
- Collaborate with cross-functional teams, including supply chain management, manufacturing, and sales engineering, to drive business growth and profitability
To succeed in this role, you will need:
- 4-5 years' experience in a customer service position, preferably in the aerospace industry
- Proven leadership and management skills, with experience in supervising and developing teams
- A strong understanding of ERP software systems, preferably JDE
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
- Familiarity with AS9100 quality requirements and technical prints
You will possess:
- Strong leadership and management skills, with the ability to motivate and develop teams
- Excellent written and verbal communication skills, with the ability to negotiate and resolve conflicts
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements
- Proficiency in Microsoft Office, particularly Excel and Word
- Ability to travel up to 25% per year, with occasional international travel
Trelleborg Sealing Solutions Singapore Pte. Ltd. is a leading provider of sealing solutions for various industries, including aerospace. We are committed to delivering exceptional customer service and innovative solutions that meet our customers' needs.
The estimated salary for this position is SGD $120,000 - SGD $180,000 per annum, depending on experience. Benefits include comprehensive health insurance, retirement plan, and opportunities for professional development.
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