Platform Due Diligence Team Lead

1 month ago


Singapur, Singapore Wise Full time

Job Title: Platform Due Diligence Team Lead

About the Role:

We're seeking a highly skilled and experienced Platform Due Diligence Team Lead to join our team in Singapore. As a key member of our Platform Due Diligence team, you will be responsible for leading the ongoing support for operational agents working with integrated strategic partners and their end customers.

Your Key Responsibilities:

  • Provide expert-level support to internal team members and stakeholders, leveraging your vast knowledge of internal processes.
  • Improve existing processes by providing daily feedback to all Platform-related teams, including onboarding, tooling, training, and mentoring.
  • Collaborate with other Due Diligence teams to expand PDD coverage to all necessary regions.
  • Stay up-to-date with updates and changes in Wise's internal risk-based approach to KYC/CDD.
  • Escalate and flag concerns and SLA breaches to relevant oversight teams.
  • Assist Partner Oversight team in Partner quality Analysis, providing expert feedback based on the team's findings.
  • Understand how to roadmap processes and build/keep up with ongoing updates for team knowledge base (Wikis).
  • Improve or request needed tooling and roadmap requirements for needed tooling.
  • Relate feedback to Platform Teams, understanding partner due diligence needs with regards to process creation, team staffing/hiring, and tooling.
  • Team Lead Admin - Hiring, Scheduling Trainings, Agent support, Growth.
  • Provide support for team members' career development and paths.

Requirements:

  • Are a Singaporean Citizen/Permanent Resident of Singapore (Please note that we cannot sponsor visas for this position).
  • At least 1 year of people leadership experience.
  • Excellent written and verbal English, other languages are a plus.
  • Expert knowledge of Wise KYC/CDD operational processes.
  • Excellent organizational skills, attention to detail, ability to multi-task, and self-organize.
  • Strong communicator with ability to build and manage cross-team relationships.
  • Punctual, independent, self-starter with the ability to get things done.
  • Strong analytical skills associated with KYC - Microsoft Tools, Looker, Sales Force, Jira, Confluence, Workday, Calabrio, Paycom, knowledge.
  • Able to negotiate with other teams for team benefit.

About Wise:

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise, visit our website.

Keep up to date with life at Wise by following us on social media.



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