Highly Skilled Client Support Specialist

6 days ago


Singapore LINKEDIN SINGAPORE PTE. LTD. Full time
Unlock Your Career Potential with LinkedIn Singapore

At LinkedIn Singapore PTE LTD, we believe in empowering professionals to achieve their goals through our innovative solutions. As a Strategic Support Consultant-Japanese speaking, you will be the key to delivering exceptional customer experiences for our enterprise clients.

About the Role:

We are seeking a highly skilled and experienced client support specialist to join our team. In this role, you will be responsible for providing dedicated support to LinkedIn Talent Solutions clients, collaborating with strategic support partners to deliver exceptional member experiences, and analyzing client needs to provide consultation on our products and features.

Key Responsibilities:

  • Provide high-quality support to LinkedIn Talent Solutions clients via multiple communication channels (email, phone, and chat)
  • Analyze and understand client needs to provide expert consultation on our products and features
  • Collaborate with strategic support partners to ensure seamless client experiences
  • Escalate issues to internal departments and management as needed
  • Document all communication with clients accurately and efficiently using system tools

Requirements:

  • 2+ years of experience in customer support, complaint resolution, or sales/account management supporting a product/solution utilizing multiple communication channels
  • Fluent in both verbal and written Japanese (Bilingual or Japanese language test N1 level) and English
  • Excellent problem-solving skills, with the ability to analyze complex issues and provide effective solutions
  • Strong communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues

What We Offer:

  • A competitive salary of SGD 55,000 - SGD 65,000 per annum, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off
  • The opportunity to work with a dynamic and innovative company that values employee growth and development
  • A hybrid work arrangement, allowing you to balance work from home and office time


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